5 Reasons Why Small Businesses Need a VOIP System
If you’re a small business owner, a VoIP system might be your holy grail.
But what is a VoIP system, really?
Why should small businesses switch to VoIP?
Voice over Internet Protocol (VoIP) is a system that allows you to make phone calls through a broadband Internet connection rather than a landline. Internet-based phone services transmit voice conversations, text messages (and much more) digitally, routed through internet protocol, rather than through traditional phone lines and jacks.
With the additional perks of advanced calling features, small businesses across the globe are rapidly investing in one to make their operations smoother. In fact, recent research has shown that more than 33% of small businesses are currently powered by VoIP solutions – most of which are companies with less than 50 employees.
Unlike older, bulkier systems with more maintenance-intensive hardware and software, VoIP is the perfect solution for small business. Plus – it’s cheaper: VoIP comes with all of the power of major telephone/internet infrastructure at a fraction of the cost. So much more – for much less.
When it comes to supporting your small business, here are the 5 top benefits of VoIP systems:
1 – Professionalism
No matter how “small” you are, VoIP allows you to feel like a big enterprise – to yourself, your employees and to your customers. A more robust system that works to elevate your business, the best VoIP systems come as full-service, turnkey solutions which help take your business to the next level. They build credibility: all calls are branded with your company name – no matter which phone number dials out – so trust is established as soon as customers hit the “call” button. An increased level of trust can mean the difference between a potential customer picking up your call or hanging up.
Additional features like a digital-recorded receptionist who greets and directs callers to the right extension establish a sense of professionalism from the very first interaction with a customer. You can focus on the essence of your business knowing that VoIP takes care of making sure your business looks sharp and credible.
2 – Mobility & flexibility
VoIP allows sharing one central business phone number across multiple devices so anybody with that number can answer an incoming call for you. That way, others can take care of calls while your workflow goes uninterrupted.
Additionally, you can also answer or direct calls from wherever you are, whenever you want. Whether you take a call on the beach or from your laptop at a coffee shop, VoIP systems are built to make your life easier – and the customer will be glad they reached you when they needed you.
3 – Excellent customer experience
Flexible to create a clear pathway for helping customers, VoIP has the capacity to allow unlimited phone lines to get your customer where they need to be. Rather than redirecting them manually and perpetually leaving them on hold, the system ensures a smooth and easy process from start to finish – and the overall customer experience becomes improved. Features like on-hold music & business SMS means your business has the opportunity to create a heightened, personalized journey for your customers. They’ll love the experience they receive working with you – and you’ll be delighted to keep earning their trust.
4 – More time & efficiency
It’s no secret that all small business owners struggle with work-life balance. One of the key benefits of a VoIP system? A structure which, by design, saves time and energy for business owners. With VoIP implementation, technology becomes a tool rather than a source of more headaches.
One holistic system can streamline processes across your organization with other employees so you don’t have to allocate time to organize, redirect or manage. Your team will be able to serve customers without you – and you’ll have more time to do the things that you actually love. Never get caught up in the frustrations of old technology again. Your family – and your customers – will thank you for it.
5 – A full system
VoIP is really so much more than a simple phone line. With the right provider, a small business receives a turnkey, full-service platform which is 100% securely-hosted in the cloud. VoIP levels the playing field: small companies become empowered with the same technology, features and benefits that bigger companies have.
With web and mobile apps, as well as integrations with the most modern video-conferencing technology like Microsoft Teams, VoIP can thrust small businesses into the twenty-first century when they need it most. Feature-rich with dashboards, call queues, reporting, web chat, user scopes, call recording, and call logs, VoIP supplies your business with everything it could possibly need – and more. Built for an increasingly-remote world, VoIP is a “full system” – but remains easy to use and incredibly affordable.
Each call a small business misses could be an opportunity missed. Never miss a call or an opportunity ever again!
6 – Support that actually helps (Bonus benefit)
Every telecommunications provider has a support department – but some are way more difficult to reach than others (we’ve all wasted hours on the phone trying to reach customer support, haven’t we?) Partnering with a provider who runs their business like you run yours means your needs matter. Smaller firms like Tayo Telecom partner exclusively with small businesses because of a shared understanding of the importance of having a partner you can rely on.
Forget spending hours on hold just to be redirected; Tayo Telecom answers your calls, values your time and offers a support team of fully-qualified engineering technicians who will solve your issues faster than you can imagine. Smaller companies like Tayo Telecom care about their customers – and they provide support that actually helps when you need it most.
Ultimately, from incredible support to saving countless hours of time and energy, there are so many different ways a small business stands to benefit from VoIP. With all the benefits of enterprise-level systems, but simplified and without the massive price tags, VoIP might just be the secret weapon your small business has been missing.
